Problem 1: No printing, i.e. when printing is clicked on the computer, the printer does not respond, and the indicator lights show normal.
Analysis and troubleshooting: If the printer indicator lights show normal, it is generally not a device problem; the most likely cause is that the print data was not sent to the printer.
1. Check whether the printer selected in the editing software is correct. If multiple drivers are installed on the computer, such as ZMIN X1, ZMIN X1 (Copy 1), ZMIN X1 (Copy 2), it is easy to select the wrong printer;
2. Check whether the print cable is properly connected and whether the connection between the printer and the computer's USB port is loose;
3. If the cable connection is fine, try connecting the print cable to another USB port on the computer; the driver will generally be reinstalled. After installation, select the newly installed printer in the editing software and print again;
4. Delete the driver on the computer and reinstall it (please refer to How to Delete the Driver);
5. If none of the above works, test on another computer. If it still does not work, the print cable may be faulty or the printer hardware may be faulty; please contact the dealer.
Problem 2: After clicking Print, the machine makes a noise for a while, then stops printing and the indicator lights flash.
Analysis and troubleshooting:
1. Check whether the printhead locking buckles are locked and whether the ribbon core adapter is correctly seated in the fixing slot;
2. Check whether the ribbon is properly installed or whether the ribbon is used up;
3. Check whether the label paper is installed correctly or whether the label paper is used up;
4. If all are correct, refer to the operation manual to reset the machine to factory state, then re-detect and position the paper.
Problem 3: When printing labels, it always prints one and skips one.
Analysis and troubleshooting:
1. Paper detection has not been performed. First restore the machine to factory settings: in standby state, press and hold the [Cancel] button; after about 3~4 seconds the three indicator lights will flash together. Release the [Cancel] button to complete the factory reset, then turn the printer off and on again. Perform paper detection: press and hold the [Feed] button; after about 3~4 seconds the printer will start feeding paper. Release the [Feed] button; after feeding 3~4 labels it will stop automatically, completing paper detection.
2. The label height setting in the editing software is wrong. If the set label height is greater than the actual label height, printing one and skipping one may occur;
3. The paper sensor is blocked by paper scraps or dust; clean the paper sensor with a brush and try again.
4. The printer has two paper detection modes, reflective and transmissive (reflective by default); try switching to the other mode.
Problem 4: Printing is unclear.
Analysis and troubleshooting:
1. Check whether the ribbon and label paper are materials permitted by the printer; inferior ribbon and label paper must not be used.
2. Check whether the specifications of the consumables used exceed the printer's permitted range, such as too thin, too thick, or special materials such as metal;
3. Check whether the ribbon and label paper are properly matched; for example, ordinary coated paper generally uses wax ribbon, while PET and matte silver paper generally use resin ribbon;
4. Clean the printhead with industrial anhydrous alcohol (purity above 97%). Turn off the printer power before cleaning, and turn it on again one minute after cleaning;
5. The printing temperature is too high or too low. In the label editing software's printer settings, the printing temperature (darkness) can be adjusted; generally about 10 for wax ribbon and 15 for resin ribbon. Increase or decrease the printing temperature as needed.
Problem 5: Printing is blank with no content.
Analysis and troubleshooting:
1. First check whether the power adapter is correct (output 24V 2.5A). With a 12V power supply, the printer can still start and feed paper, but the printhead does not work and printing will be blank with no content.
2. Check whether the printhead cable is loose. If the printhead cable is not properly plugged into the mainboard, printing will also be blank.
3. Check whether the darkness in the print settings is too low. Generally, wax-based ribbon uses a darkness of 8~10, and resin-based ribbon uses a darkness of 15~18.
4. If the above steps do not solve the problem, please contact the dealer or service provider to send the printer for inspection.